GROOMING FAQ
Q: Do you offer mini grooms or full grooms?
At this time, I’m not offering mini or full grooming services (scissor cuts or clipper cuts). This is due to liability and insurance reasons—but I do offer bath & blowdrys, coat revivals, and deep deshedding to keep your pup looking fresh without the riskier stuff.
Q: How long does a grooming appointment take?
Most appointments take 2–3 hours, depending on your dog’s size, coat condition, and temperament. We’ll give you an estimate at drop-off and notify you as soon as your dog’s ready to go home.
Q: How often should I have my dog groomed?
Every dog is different, but most do best with grooming every 4–8 weeks. We’re happy to help you build a routine based on your dog’s coat, breed, and lifestyle.
Q: What grooming services are included in all tiers?
Each grooming includes a shampoo, conditioner, blueberry facial, blow-dry, brush-out, nail trim, and ear cleaning. We’ll confirm details with you at drop-off to make sure your dog gets the care they need.
Q: What products do you use?
We use high-quality, pet-safe shampoos and conditioners based on coat type. Hypoallergenic options will be available within the next couple of months.
Q: Can I bring my own shampoo?
Absolutely! If your vet has recommended a specific product or you have a favorite brand, just bring it labeled and let us know when you check in. We’re happy to use it to keep your pup feeling their best.
Q: Will my dog be crated?
While we prioritize a calm, cage-free environment, your dog might be crated if needed for safety or comfort. We always aim to keep things stress-free and use crates only when necessary.
Q: Do you offer nail grinding instead of clipping?
Yes! Nail grinding is gentler and leaves a smoother finish. Just request it when booking.
Q: What if my dog is nervous or anxious?
We take a slow, compassionate approach—especially with nervous pups. Please let us know if your dog is anxious so we can give them the extra time and patience they need.
Q: Do you sedate pets?
No, we don’t provide sedation. If your dog requires sedation for grooming, it must be done under veterinary supervision, and you’ll need to provide documentation beforehand.
Q: Can I bring my dog if she’s in heat?
No, for safety and comfort reasons, we don’t groom dogs while they’re in heat. Please wait until her cycle is finished before booking an appointment.
Q: Do you groom cats?
We adore cats, too, but right now Pawzooks is all about dogs! Our mission is to give pups the absolute best grooming experience—so for now, the kitty spa will have to wait.
Q: What vaccines are required?
All dogs must be up to date on their Rabies and DHPP vaccinations. Bordetella is recommended for extra protection, but isn’t required. Titer tests are acceptable as well. All vaccination information can be emailed to us at pawzooks@yahoo.com
Q: Should I wait after my dog is vaccinated?
Absolutely! Just please wait at least 48 hours after any vaccination before scheduling a grooming session. This gives your pup time to rest and ensures they’re feeling 100%—ready to enjoy their spa day to the fullest!
Q: What if you find a medical issue during grooming?
If we spot anything out of the ordinary—like lumps, rashes, or signs your pup seems uncomfortable—we’ll notify you immediately so you can consult your vet and decide on the best next steps. Your dog’s health and happiness are always our top priority. Please keep in mind that any veterinary expenses will be the owner’s responsibility.
Q: What happens if my dog is accidentally injured?
Accidents are very rare, but they can happen. If anything occurs, we’ll let you know right away and provide full details about what happened and any care your dog received. Your pup’s safety is always our top concern. Please note that any veterinary expenses will be the owner’s responsibility.
Q: What if there’s a medical emergency?
If a medical emergency occurs during your dog’s appointment, we’ll act quickly to get them to a veterinarian. Your pup’s safety is our #1 priority. We’ll contact you as soon as we’re able, but please know we won’t delay care if it's urgent. Any veterinary expenses will be the owner’s responsibility.
Q: Can you refuse service?
Yes, we reserve the right to pause a session or decline future bookings if a dog shows extreme anxiety, aggression, or has severe matting that could compromise their safety or comfort. Our priority is always the well-being of the dogs in our care. We also may choose not to rebook if we feel it’s not the right fit between us and the client—no hard feelings, just doing what’s best for everyone involved.
Q: What if my dog reacts badly to products used?
Please let us know as soon as possible! While we use gentle, high-quality products, some dogs may still have unexpected sensitivities. We’re always happy to adjust our products or approach to ensure your pup stays comfortable and happy. Just a heads-up: any veterinary expenses related to a reaction will be the owner’s responsibility.
Q: Do you accept senior or special needs dogs?
We absolutely welcome senior and special-needs pups with open arms and gentle hands—just let us know ahead of time so we can prepare properly. However, please note that we currently can’t accommodate dogs with significant mobility issues. Any veterinary expenses that arise during or after the appointment will be the owner's responsibility.
Q: Do you groom puppies?
Yes! We love introducing puppies to grooming in a calm, positive way. Our puppy sessions tend to be shorter and focused on helping them feel safe and confident.
Q: Can I check in during grooming?
For safety reasons, we kindly ask that you don’t interrupt the grooming session. Dogs often behave very differently when their owners are nearby, which can make the process more stressful or unsafe. While we don’t allow owners to watch during grooming, you’re always welcome to text us for updates! Also, arriving too early may cut the appointment short, so we recommend waiting until you receive a pickup message.
Q: Do you demat severely matted dogs?
We do not offer dematting or grooming of heavily matted coats. This process can be painful or unsafe for your dog. For the comfort and well-being of your pup, we recommend visiting a veterinary groomer who can provide the safest care in these situations.
Q: What if my dog has fleas or ticks?
To keep all our furry clients healthy and comfortable, we do not accept dogs with fleas or ticks. If we discover any during grooming, we will contact you immediately to arrange pickup. Unfortunately, your dog won’t be able to rebook until they are completely flea-and tick-free. Please note that any veterinary expenses will be the owner’s responsibility.
Q: Do you express anal glands or pluck ear hair?
Nope — we leave that to the vets! These procedures can be uncomfortable or even harmful if not done properly, so we believe they're best handled by a licensed veterinarian. If we notice anything that seems off, we’ll let you know right away so you can get your pup the expert care they deserve.
Q: What happens if I don’t pick up my dog?
If your dog remains in our care more than 72 hours past the scheduled pickup time and we haven’t heard from you, we will begin making alternative arrangements, which may include contacting a local shelter or pursuing rehoming options. In such cases, you will no longer be eligible to book with us in the future, and a $50-per-night boarding fee will apply until your dog is picked up. This policy helps ensure the safety and well-being of all pets.
Q: What happens if I cancel late or miss my appointment?
We kindly request a minimum of 24 hours' notice for cancellations. If you arrive more than 15 minutes late, your grooming session will be considered canceled, and future sessions will require prepayment at the time of booking. In the event of a No Call, No Show, we regret that we won't be able to reschedule your appointment. These policies ensure fair and consistent service for all our dedicated pet parents.
Q: Should I tip?
Tips aren’t required, but they’re highly encouraged! Suggested tips are 20% of the overall service price. Your support helps us keep providing calm, personalized care and saves up for our future garage salon. Every bit makes a big difference—and your pup gets the love they deserve!
Q: Will you take photos or videos of my dog?
Yes! We love sharing doggy glow-ups. Photos and videos may be used on our website, social media, or for our records. By booking with us, you’re happily permitting us to showcase your adorable pup.
Q: What forms of payment do you accept?
We accept cash only—no checks, credit cards, or mobile payments unless your groomer gives you the green light beforehand. If any of these options are approved, we’ll let you know!